Refund policy

Refund and Returns Policy

AKCA GROUP LLC accepts return requests for most new and unused items within 30 days of delivery.

To start a return, please email info@akcagroupllc.com
 with your order number, reason for return, and photos if the item arrived damaged, defective, or incorrect. Our support team will review your request and respond within 24–48 business hours with return instructions and, if approved, a Return Merchandise Authorization (RMA).

Return Center:
AKCA GROUP LLC – Returns
7901 4TH ST N STE 32624
ST PETERSBURG, FL 33702
UNITED STATES

Items must be returned unused, in original condition, with original packaging and all included parts or accessories. Returns sent without an approved RMA may not be processed.

If the return is caused by our error, damaged item, defective item, or incorrect item, we will provide a prepaid return label or an appropriate resolution. For other approved returns, the customer is responsible for return shipping costs.

Once the returned item is received and inspected, approved refunds will be issued to the original payment method within 3–5 business days. Banks and payment providers may require additional time to post the refund.